Duty free robot, by Portland Design

By Tom Banks March 1, 2016 4:31 pm March 1, 2016 4:31 pm

ACE Robot

Portland Design has created an automated system for pre-pay click and collect duty free shopping, involving a robot called ACE (Automated Collection Experience), which is operating in Auckland Airport, New Zealand.

The system has been created for Lagardère Travel Retail and provides customers with a 30-second pick up procedure which is triggered by scanning an order slip.

Lewis Allen, director of environments at Portland Design, says: “ACE was introduced to meet present day shopper expectations and commercial imperatives. Consumers expect seamless and efficient technology-enabled experiences wherever they are.”

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