Here’s some over-matter. The enthusiastic Tim Fendley was talking ten-to-the-dozen about the public service ethos when out popped this choice quote.
‘I guess what people want is something solid, reassuring and that works. If you have a rubbish service you can it brand all you want, [but] you can’t polish a turd.’
Well said, that man. Strategic Rail Authority chairman Richard Bowker, we hope you’re listening.