Time to design a rail franchise system that delivers quality

The universal mobile phone charger is a welcome development and a real victory for common sense (Voxpop, DW 9 July).

As a commuter who has to spend more than 15 hours a week travelling, I would like to see a similar ‘universal’ approach adopted by train companies.

Different operators delivering differing levels of service, quality and speed in a network that just doesn’t link up has a massive impact on my everyday life.

The design that I would like to see is a franchise system that delivers on quality, offers a good passenger experience and encourages innovation.
Paul Thurston, Head of design, Think Public, by e-mail

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