Lose friends for business success

Small-business owners are jeopardising their companies by being too friendly with their clients, according to a survey by Lloyds Bank.The familiarity is rebounding on business owners who need to be firm with their clients – for example, when chasing payment – reveals the survey, which has been conducted by the Small Business Research Trust on behalf of the bank.

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Upcoming design books to look out for

Spotlighting marginalised women designers, “heads on” design solutions to environmental issues and more – these are the anticipated design books we think you should read.