We were interested to read about ourselves (DW 17 November) after our supplier, Horseman Cooke, had obviously been in touch with you.
The write-up was very kind, but we could have done without the final sign-off criticising the wigs. It may come as a surprise to Mike Horseman but we did notice that the wigs did not fit in the boxes. That is why we sent them only to balding friends and a few others who we thought might appreciate them, including those with a sense of humour.
The more serious point is that it comes across yet again as a designer being rather cross that a client has spoilt “his” project – which may be your design journalist’s slant more than Horseman’s real view. A little more supplier humility and a little less prima donna arrogance from designers would be appropriate in these customer-oriented days. And that is not just our view but the view of many of our customers – major City and financial institutions included – who have to work with designers.
We do enjoy working with some designers who are realistic, customer-oriented and creative, but sadly they are a rare breed.