The council is looking for a consultancy with “flexible analytical skills that bring together specialist knowledge of whole systems service design within the public sector environment”.
The consultancy will be appointed alongside a local area team to “finalise and implement business cases for a specific outcome-based local issue”. Westminster says this could be, for example, issues around skills development or emergency services delivery.
The appointed consultancy will work on the project for 200 days over a two-year period. They will work on deliverables such as customer journey mapping, interviews and focus groups with front-line staff and development of design principles for new services.
The total value of the project, which also involves the appointment of a cost benefit analysis consultancy, is £250,000-£300,000.
The deadline for receipt of tenders or requests to participate is 5 January 2015. For more information and to apply, visit ted.europa.eu.