The airport is looking to set up a framework to cover work including strategic wayfinding design and more ad hoc signage projects around the Heathrow site.
It is looking for up to 15 consultancies to join the five-year framework, which will be worth around £10 million.
The airport says, ‘Wayfinding is a key priority in determining a passenger’s overall satisfaction rating of their experience at Heathrow and is of significant commercial importance to our business.’
The framework will be split into four lots. Lot One will cover strategic wayfinding design, and comprise behavioural analysis. Lot Two will cover signage and wayfinding design to fit a brief provided by Heathrow.
Lot Three will comprise manufacture and installation of signage, while Lot Four will cover design and installation of low-cost signage across Heathrow, for ad hoc projects.
The deadline for applications or requests to participate is 22 July. For more information visit: ted.europa.eu.