Preddy advocates long-term client relationships

Shan Preddy, partner at business development consultant Preddy & Co, says design consultancies need to emulate advertising and PR companies and develop long-term relationships with clients.

Writing in tomorrow’s Design Week, Preddy says the design industry needs to move away from working on a project-by-project basis and develop ‘long-term clients with contracts and regular monthly fee payments’.

She says this can be achieved by offering ‘a full complement of specialists, including client-service teams’, as well as other measures such as ‘monitoring and measuring the effectiveness of design innovations’.

Read Preddy’s comments in full in the next issue of Design Week, out tomorrow.

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