PayPal reveals a “people first” brand refresh

To increase accessibility, the new branding took influence from colour scheme of the existing PayPal payment button.

PayPal has revealed a refreshed visual identity and strategy which aims to “build stronger connectivity” between the brand’s mission and communications.

PayPal’s in-house design team collaborated with New York-based studio Gretel on the project. The new visual identity – made up of a more consistent colour palette, redesigned logo, and new set of photography guidelines – has been informed by the design teams’ strategy-first approach.

PayPal’s senior director for brand marketing strategy Emanuele Madeddu explains that the new strategy aims to “champion the needs and wants” of PayPal customers while being inclusive of any “geography, gender, income, values, and demographic”.

Courtesy of PayPal

The PayPal payment button – which Madeddu says is “one of the most recognisable assets of the brand” – was the baseline for the new colour palette. It comprises the PayPal wordmark and monogram set against a gold background.

In the old branding, the “prominent gold colour” did not feature anywhere else other than the button, which is only visible on online checkout pages. The new visual identity aims to “leverage [the] powerful equity” of this colour more widely across the brand, says Madeddu.

The PayPal pay button

Setting the blue hues of the wordmark and monogram against a gold background also reflects the design team’s attempt to make them easier to read. Madeddu says, “We went to extra measures to ensure that our refreshed logo met the ADA (Americans with Disabilities Act) standards.”

He adds that the contrasting tones and brightness of the new wordmark and monogram now match the ADA’s highest requirements (Level AAA), meaning it is accessible to all users. The core principles of the ADA guidelines revolve around the WCAG (website content accessibility guidelines) which detail that a company’s online content should be “perceivable, operable, understandable, and robust”.

Courtesy of PayPal

Across PayPal’s updated photography, the two ps that make up the monogram have been separated and embedded individually into photos. This intends to “create an ideal framing” for the stories of the millions of PayPal users worldwide, according to Madeddu.

As well as continuing to illustrate the brand’s “people first” approach, the monogram’s role in the photography is to act as “a portal that connects an objective with a result”, says Madeddu.

Reinforcing PayPal’s drive for inclusivity, Madeddu adds that the people photographed are also meant to “better reflect the diversity of the PayPal community”.

Courtesy of PayPal

The new branding has rolled out globally across the PayPal app, website, and communications.

Hide Comments (2)Show Comments (2)
  • Terry Tibbs July 6, 2022 at 2:58 pm

    Total drivel. PP. Piss poor. Checks out.

  • Neil Littman July 8, 2022 at 9:59 am

    I thought it worth checking my portfolio before making any comments. I was fortunate enough to work on both eBay and PayPal projects between 2009-2014 as the two companies were linked by the payment systems they used. I agree with the other comment that most of the narrative about the case study is pretty standard and full of cliches but at the same time it is basically about PayPal trying to come up to date with their branding (about ten years later than everyone else in that marketplace such as Visa, American Express and others). What they are showcasing is nothing unique, the messaging is the same as everyone else and all that really stands out is their distinctive logo and colours. Their problem (if this is the case) is that they usually viewed as a ‘behind the scenes’ company processing payments and nothing more. What I do wonder is what has changed? Are they providing anything different or unique or are they still simply a payment processing company?

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