Could a new brand design have saved Toys R Us?

Design studio Lippincott was commissioned to create a new visual identity for the toy store chain, which was fully completed – just before the company filed for bankruptcy earlier this year. We look at how the brand, which never came to be, was created.

For many of us growing up in the eighties and nineties, Toys R Us was a cornerstone of childhood, where hours of fun would be spent scouring the aisles for board games, cuddly toys and dolls and action figures that adhered to appalling gender stereotypes.

However, online retail giants such as Amazon, plus the growth of trendier, boutique toy shops have since taken over the market, with more up-market stores like John Lewis acting as a preferable half-way house. And so giant, colourful, toy megastores like Toys R Us started going out of fashion.

Toys R Us first filed for bankruptcy in the US and Canada in September 2017 – by March this year, it had closed 25 of its UK stores and it has now closed all its 100 UK-based stores. Its online store has since also closed down.

Prior to going into administration, design consultancy Lippincott was commissioned to give the company a rebrand, in a bid to bring it back to life and help it compete against the increasing number of online giants it was floundering against.

The project encompassed a new look that aimed to unify Toys R Us and sub-brand Babies R Us, and was completed in a speedy three months, but the branding never saw the light of day.

“The goal of the rebrand was to bring play to life and recapture the original purpose of the Toys R Us brand,” Brendán Murphy, senior partner at Lippincott, tells Design Week. “When a brand is this iconic, it runs the risk of becoming a caricature of itself. So we wanted to add depth and emotion to it, through reclaiming ‘play’ as unstructured and imaginative. For Babies R Us, we used the concept ‘Prepared-ish’.”

The new brand was created focused on the well-known, backwards “R” letterform that features in the brand name. This was turned into a series of shapes, animals and animations, and given many different material forms and colours – rather than ditching the symbol for an entirely new one, as it “personifies the whole idea of play”, says Murphy and is so aligned with the company.

Lippincott also kept the toy store’s beloved mascot, Geoffrey the Giraffe, incorporating him into the redrawn R-shape and using him alongside a suite of other animal mascots, including crocodiles, elephants and monkeys.

A bright colour palette of green, blue, orange, yellow, pink and purple was used for Toys R Us, while Babies R Us was given a more subdued purple, pink and blue palette, as the sub-brand was aimed at “been-there-before parents” rather than kids themselves, says Murphy.

A series of animations and gifs were also created, which played with the “R” symbol and looked to make it more engaging for online purposes.

The tone of voice for Babies R Us also aimed to reflect a “more realistic view of parenting”, based on the concept of “Prepared-ish” to bring a more humanised feel to the brand.

Both brands were given the same, simple, sans-serif typeface, and the “R” symbol was reimagined for both, in a bid to connect the two brands.

While colourful and playful to be enticing for kids, the rebrand ultimately was targeted at enticing “millennial” parents, and encouraging them to buy based on nostalgia rather than convenience, in the case of giant online retailers, or rather than luxury and high-end products, in the case of boutiques.

Whether the new brand could have helped to boost sales for Toys R Us, or even save the store chain, is unclear, as it went into administration before the new identity could launch. But it is an interesting case study into how a retro brand could be modernised without losing its best-known features.

For Lippincott, although the team’s work never made it, it was not three months wasted, Murphy says. “It was a huge learning experience, and gave us the opportunity to relive and reimagine our childhoods,” he says. “We had a lot of laughs about what it was like to raise our own kids.”

Murphy adds that design alone could not have saved the company. “Design can help focus the brand purpose and engage people in its story, by creating an emotional impact – but this needs to build on a concrete business strategy delivered through a [unique] experience,” he says.

Although the rebrand did not beat the clock, the creative work that Lippincott produced does demonstrate how an old-hat brand can be updated – whether it would have been successful, we’ll never know.

Lippincott did not confirm with Design Week whether the design consultancy was paid for the branding work.

Hide Comments (9)Show Comments (9)
  • Des Trainor August 15, 2018 at 8:48 am

    Outstanding work Lippincott! Love it…
    … and yes it would have probably saved the chain.

  • Claire August 15, 2018 at 10:18 am

    I love this work – but as Brendán Murphy says “Design can help focus the brand purpose […] but this needs to build on a concrete business strategy delivered through a [unique] experience”. And as anyone who’d been into a Toys R Us store in recent years could testify, shopping there was a ‘unique experience’ for all the wrong reasons. I had such great memories of visiting as a kid, but when i went back with my own child, it was hell. A huge shame.

  • Jan August 15, 2018 at 2:07 pm

    Wonderful stuff. What a waste…

  • David Eccles August 15, 2018 at 3:02 pm

    Really, really nice, well considered, crafted work.

  • Phil August 15, 2018 at 3:10 pm

    Fantastic, I love everything about this.

  • Suzanne Taylor August 20, 2018 at 10:29 am

    Well done to all involved – a rebrand to be proud of indeed.

  • Brad August 20, 2018 at 11:23 pm

    “While colourful and playful to be enticing for kids, the rebrand ultimately was targeted at enticing “millennial” parents, and encouraging them to buy based on nostalgia rather than convenience…”

    Clearly missed the huge elephant in the room, so no, the rebrand wouldn’t have saved them.

  • Chris August 22, 2018 at 10:27 am

    Nice work and this definitely would have brought their look up-to-date. The business model was dated as hell though. Think about the fun experience Hamley’s offers kids. It’s like an emporium where excited staff are playing with the toys and letting the kids try them out. Toys R Us was dull, usually out in the sticks, and more like a supermarket environment with aisles and aisles of boring POS. Not stimulating for kids at all. Shame because a better mindset with this lovely rebrand could have worked wonders. The treatment of the R is lovely.

  • Hannah September 5, 2018 at 2:37 pm

    Such a shame that we never got to see this branding work to its full potential. It would have been a really good example to give all the naysayers, to show what design can really do and how it has the power to overhaul public opinion and impression.

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