BT Group rebrands to show it’s not just about telecoms

London-based studio Red&White has given the global company a new identity in time for its 50th birthday, to increase awareness of its range of tech services, from cyber-security to digital skills programmes in schools.

BT Group has rebranded, in a bid to highlight the range of technology services the company offers, aside from telecoms and broadband.

Red&White has designed a new visual identity for the global tech giant, in a project that has taken three-and-a-half years to complete.

BT Group, formerly known as British Telecom, was founded in 1969, originally as a telecommunications company, providing households with phone lines. It has since branched out into broadband and mobile, subscription television and more specialist IT services and operates in 180 countries.

The new look is part of a wider brand strategy to increase public awareness of the company’s more holistic services, such as its digital skills programme in schools, and its work on global cyber security, for which it has Adastral Park, a tech campus in Ipswich.

The new BT logo

The rebrand also aims to draw attention to what the company is doing in terms of equality, sustainability and the environment – it has a target of using 100% renewable electricity globally by 2020, and has a relatively low gender pay gap of 6% compared to the UK average of 9.6%, and also gives more women than men bonuses.

“BT has been very British around shouting about its other services,” says Paul Franklin, creative director at Red&White. “We wanted to help the brand generate the confidence to tell these stories and change perceptions for the British public – it’s a tech brand, not just a telecoms brand.”

The new branding sees the previous logo of a blue, “BT” logotype accompanied by a multi-coloured globe symbol stripped away and replaced with a simple “BT” set within a roundel.

A bolder logotype has been incorporated, and the roundel provides white space within the symbol, which allows the logo to be printed over multiple backgrounds and used as a holding device for imagery, says Franklin.

“The ‘global image’ of the world logo had become a bit tired,” he says. “We wanted to help make the organisation feel more modern by creating a clear brand mark that could sit on top of all the things that BT does.”

The core colour is now purple, which Franklin says has been used by the BT brand for several years, but there has been confusion and lack of clarity around this as the public associated the brand with blue.

“The brand has actually been purple for seven years, but customer research showed that people think it’s blue,” he says. “This is understandable given that the logo had blue lettering. The ambition was to move away from connotations of old-fashioned blue and towards purple instead.”

Alongside the new logo, the rebrand incorporates icons, and two styles of illustration, one that aims to be more “emotive” and another more “practical and informative”, used for technical diagrams such as on user guides.

Franklin says that the studio’s ethos around creating a new icon suite was conversely to “stop people using icons” – so it only designed a small set that were particularly clear in meaning.

“Our criteria was that if it’s instantly recognisable, we can use it,” he says. “A book represents an address book, and a tick represents connected [to the internet]. We only created ones where we felt you didn’t need a word to explain it – a simple set of elements that make sense. Otherwise, we used a word instead.”

The use of BT’s existing typeface, BT Font, originally designed by type foundry Dalton Maag, has been retained and used in different weights across all copy.

As well as the overarching BT Group brand, the new identity has been used consistently across BT’s four main sub-brands, which are BT TV, BT Sport, BT Redcare and BT Wholesale. These cover the TV subscription, sport channels, home security services, such as alarms and fire detection, and internet services, such as broadband.

All four sub-brands follow the same logo system of the BT logotype within a roundel, accompanied by the name of the sub-brand in the same type set to the right.

“We needed a simple mark that could live in different places,” says Franklin. “There were lots of different logos for different BT divisions – it needed a clear system and one master logo.”

The new BT branding is currently rolling out across all touchpoints, including digital platforms, print and digital marketing, user guides, product packaging, merchandise and office interiors. Its roll-out is being accompanied by a new communications strategy, which launches in the coming months and will look to promote BT as a “digital champion” and showcase its breadth of work, says Franklin.

Previous logos for BT and its sub-brands
Hide Comments (11)Show Comments (11)
  • Steven June 24, 2019 at 11:10 pm

    For a company like BT that is known as one of the/the oldest telecommunications company in the world and a recognisable name, I’m not too sure on this logo, think it looks a bit dull although I suppose when they add various effects to it, it’s not that bad but still… Definitely consistency is needed across their sub-brands which is what BT lacked. Perhaps it might have been better if they just refined their globe logo, remove the 3D or something like what AT&T did; see If you look at the rebranding of these companies for example; – the logos are still fairly similar but look so much better. Ah I don’t know, that’s what I think anyway 🙂

  • Carl St. James June 25, 2019 at 4:32 pm

    I would perhaps have gone with a variation of the old British Telecom logo from the 1980’s.

  • Jack June 25, 2019 at 8:34 pm

    The company is a joke. Has more managers than tech staff. Rebranding could have been done better by a 10 year old. A lot of senior managers need to go.

  • mike dempsey June 26, 2019 at 9:51 am

    Simple, clear and effective. A logo not trying to tell a story like (badly) the earlier incarnations. And a logo the will support a range of creative possibilities to support it. And nice to see the word ‘identity’ used instead of the dreaded ‘brand’.

  • Paul Franklin June 26, 2019 at 5:48 pm

    Thank you Mike, I’ve always been a massive fan of your work, and to hear this from you has absolutely made my day.

  • Tim Foster July 2, 2019 at 4:17 pm

    Three and a half years to complete! – In an age where global warming and political instability is impacting on human, plant and animal existence – couldn’t the agency have completed the design in a week and used the rest of the time (and the fee) to fund support, environmental work in BT’s name?

  • Harry Meakin July 4, 2019 at 12:30 pm

    I love it. Distilling a busy and confused brand down to something so simple, but still able to offer so much flexibility with the language going forward. And bravo for convincing them to do so, think this will do great things for BT! Nice one

  • Steven Carter July 11, 2019 at 3:37 pm

    The circle is fine lol, not keen on the BT typeface, it will work though

  • Carllalala December 12, 2019 at 10:50 am

    I like it, I can envision it animated in various ways, the circle could probably have a spinning glow and they can probably use it to colour code different areas and will work at the various small social media avatar sizes no problem. If I maybe picky to the design agency I might of had the width of the stroke of the circle match the width of the letters just so they look like they belong together.

  • Paul March 28, 2020 at 1:46 pm

    Why did they spend a lot of money for this boring Corporate Identity?
    Since Deutsche Telekom has been a major shareholder. They could have used the Magenta colour and the T digits which is globally well-known.

  • Charlie Stanley April 4, 2020 at 12:38 pm

    It wouldn’t look out of place on a box of chocolates… All because the lady loves…BT Milk Tray. And I can’t believe that is the result of three and a half years alleged work!! Unbelievable..

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